So in a nutshell, vital information that we received before & while we signed the lease changed once we moved in. Instead you just end up w/ several different answers. As if this was not enough, when we have tried to get "correct" answers from anyone, it seems that the office staff do not know the answer & do not try very hard to find an answer. In the end, our friend did not receive the amount that was initally stated to us. Then another person told us a different amount & yet another person gave us an entirely different amount. We were referred by a friend & before we signed the lease, were told that our friend would receive $200 off rent. There are ants in our apt, supposedly pest control came by & sprayed, but we still have ANTS. We contacted the local office as well as corporate & still no resolution. Here we are almost 3 months later, the 'water stain' is now a full blown leak, so every time it rains, we have a leak in our apt. We were given an apt w/ a water stain on the ceiling & told that if we listed it on our 'move-in inventory' it would be fixed. I do not recommend leasing an apt Autumn Chase apts in carrollton texas. I'M OUT OF $200 AND I DON'T KNOW WHERE I'M GOING TO LIVE MAKE SURE THAT THEY KNOW WHAT THEY ARE DOING OR ELSE THEY WILL KEEP YOUR MONEY! BEWARE!!! THEY ARE UNPROFESSIONAL LEASING AGENTS. ANYBODY CAN WALK IN AND SAY HEY I REALLY WANT THIS APT PUT IT ON HOLD. I TOLD HER THAT THEY HADN'T EVEN RAN MY CREDIT AND SHE SAID WELL JULIE REALLY KNEW U WANTED THE APARTMENT. SHE ALSO TOLD ME THAT I WAS NOT GETTING MY DEPOSIT BACK BECAUSE THEY PUT THE APARTMENT ON HOLD. I told her the whole roller coaster that JULIE had put me through and she said that I was lying and I WAS JUST MAD BECAUSE I HAD CONDITIONS ON MY CREDIT, COULD MOVE IN. May 12th I call and talk to the manager (debbie). She didn't ever care to call me ever and let me know anything. If she would of done her job in the first place this would not have been happening. Well I told her that its 2 week before I move in and I couldn't do that. She told me that I had conditions on my credit and had to pay $800 to move in. So I called them 3 day later because no ever bothered to call me again. This is three weeks before I'm suppose to move in. I was so mad because Julie never told me that I needed to sign the application when I did it online. So I went in and talked to another agent by the name of Jennifer let me know that I was there to sign the application not the lease. All she told me is everything is set, and to come sign the papers. The second application was done online and she never bother to tell me that she needed my signature. I put a application two times and never got anything done. She completely miss lead me! When I went in I told Julie i really need to do the ASAP and make sure that I get this apartment before I give my notice. The leasing agent name Julie started helping me. I went to Autumn Chase to lease a apartment.
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